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CONSUMER CHARTER

In Singapore, where family has long been seen as the first line of support in caring for the elderly, sending a loved one to a nursing home is still shrouded in stigma.

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Residents are largely clean, fed and physically safe. But in keeping with the philosophy that these homes should be places of dire need, rather than choice, residents’ wishes and preferences have seldom been spoken about.

Once he or she moves in, a resident’s individuality is often eroded by conformity and the dreary rigour of routine. This must change.

Here is a charter advocating a more evolved philosophy of care that Singaporeans can hope to attain – where debilitation and dependence need not rob a person of dignity and purpose, of the passions, privileges and autonomy that make him or her human.

Safeguard privacy

1.

Nursing home residents should live in a home-like environment where they can personalise their living areas and have privacy when they nee